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Relationship Manager Solar – UK

We are looking for an experienced relationship management professional, confident in managing multiple key relationships and with an eye for detail. Experience working for, or in partnership with, local authorities is a bonus.

Welcome in the world of iChoosr!

We are a young, growing, international, privately owned company. Since our start in 2008 we have grown into an organization with over 120 colleagues who work across the US, the Netherlands, Belgium, the UK, Poland and Japan.

Our mission is to accelerate the energy transition. We do this by organizing group buying projects for sustainable products such as renewable energy contracts and rooftop solar & storage installations.

We are a human centered, meaning that in everything we do, we look at the world through the eyes, hearts and minds of humans. This allows us to create the ideal customer journey for both consumers and our partners via our digital platform.

Since 2008 we have helped 2.3 million consumers to switch to a renewable energy contract and we have helped over 130.000 people to install a solar system on their roof and generate their own electricity. We have helped more than 2.3 million consumers switch to a renewable energy contract, and helped more than 130.000 people install solar on their roof and generate their own renewable electricity.

What will your role be?

In the UK we organise solar and storage group buying schemes in close cooperation with a large number of local authorities (Community Leaders) with the challenge for iChoosr to provide a smooth, reliable and efficient customer journey for all stakeholders (participating consumers, the community leaders and installers). As a UK Solar Relationship Manager, you are responsible for relationships between iChoosr and its Community Leaders.

Your tasks consist of:

  • ‘Own’ the relationship with a portfolio of existing and new councils to provide them with, for example,:
    • first point of contact;
    • contract management;
    • coordinate operations delivery e.g. web landing pages;
    • campaign development and delivery;
    • reviewing and applying learnings to develop volume;
    • educating and informing;
    • keeping up to date of market developments and challenges / progress with delivery stages of schemes;
    • liaising with council stakeholders on resolution of any resident queries
  • Share the relationship management tasks with the existing team to retain and grow results delivered from council community leaders (CLs);
  • Collaborate with and mutually support the relationship and project management team members;
  • Share and report progress against plan and apply learnings to evolve the approach;
  • Having a data-led approach to measuring scheme performance and understanding customer behaviour by reviewing customer satisfaction surveys and feeding results back to CLs;
  • Have your ear to the ground on market and internal developments to see how we can innovate our services towards all stakeholders (consumers, community leaders and suppliers).
With whom will you work?
  • The UK business team: The UK Solar Business Manager, Relationship and Project Managers and Marketing & Communication Officers in the UK as well as operations in Antwerp and Customer Services in Amsterdam;
  • The iChoosr expert teams:
    • Human Engagement
    • Data analysis;
    • Customer & Privacy management;
    • Product Management & Platform development
Who are you?
  • Ideally you have a BA degree supplemented with at least 6 years of relevant work experience;
  • You are fluent in English, both speaking and writing;
  • You are able to review and interpret data;
  • You are able to balance and prioritise multiple stakeholders and tasks;
  • You are confident in hosting meetings as well as making and delivering presentations online and in person;
  • You are able to build and maintain professional relationships with council counterparts;
  • You are ambitious, pro-active, stress resistant and you have an eye for details;
  • You are willing to travel frequently to the Netherlands/Belgium for one or a few days (1-3 days per month including overnight stays);
  • You are fluent in Microsoft Suite and other IT related tools.
What does iChoosr have to offer?
  • A challenging, broad role in a professional, growing, international organisation where you work with passionate, authentic colleagues;
  • Plenty of room for personal growth and learning new things;
  • An attractive workplace in our London office;
  • A full Time job with competitive remuneration and an attractive package of additional benefits.
Location: London
Employment: Fulltime
Type of job: General Management
Company: iChoosr
Sector: Sustainability / Environmental / Non-Profit
Experience: Medior

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