Our partner Lotus builds world-class, high-performance and lightweight sports cars that are sold all around the world.
It is a hugely exciting time for Lotus as we transform from a UK sports car company into a truly global performance car business and brand. Our critically acclaimed models are 100% For the Drivers and at the heart of the transition is a bold and ambitious product-led offensive. The striking new Emira is the last petrol-powered Lotus sports car and the best of breed, while the stunning Lotus Evija hypercar is the worlds most powerful series production road car. They will be joined by four all-new and all-electric premium lifestyle models, starting with the first Lotus SUV in 2022 and ending with an all-new electric sports car in 2026. And that is just the start.
More information on working at Lotus, Vision80 and the exciting future for Lotus can be found https://uslot.lotuscars.com
Summary:
The European Mobile Service and Mobility Manager is responsible for creating, implementing, operating and developing innovative Tailor-made Mobile Service Programs within the countries under the responsibility of LCE, by offering high-performance solutions that will transform the customer journey into an exceptional brand experience.
This Solution is key to provide a professional, intelligent and efficient service to save time for our Customers.
This position is within the Aftersales Operations team and interacts closely with the Customer Contact Center and Technical Support Team within the European organisation.
Key responsibilities
- Develop the Concept and Processes of the Lotus Mobile Service Programs for Europe (to be tailor-made by country taking in consideration that each area has very different configurations)
- Elaborate the strategy in terms of planning, resources, systems, budget etc.
- Manage the tender and RFQ process within the given timelines and have permanent status report at your hands;
- Deliver to the After-Sales Management a Lotus Mobile Service offering that will set new standards of quality and customer experience in the market in line with network strategy in each European country.
- Integrate this Service within the different touchpoints with Lotus customers, as the CRC or customer App.
- Establish customer personalised processes and systems to ensure a solution adapted to each situation of the customer.
- Contribute to recruit and create an efficient Mobile Team in interaction with the different types of point of assistance.
- Ensure the integration of the Mobile Service and its Technicians within all Aftersales departments process.
- Develop and ensure the implementation of Mobile Service Training to all involved stake holders.
- Ensure the integration of its processes within our operational systems of business management.
- Develop a KPI report in order to control the performance of the services and measuring the high quality of service and customer satisfaction.
- Continuously improve the processes and make the product evolve according to the market and the wishes of the customer.
Requirements
- Degree in Business Science or Automotive Technology
- Experience in an automotive service environment;
- Experience on general mobility is clearly an advantage;
- Understanding of automotive technology and service requirements;
- Vast experience in project management on an international scope;
- Very well organised with a high level attention to details;
- Ability to develop and implement strategies working with different departments
- Innovative spirit, luxury products and customer satisfaction focused
- Knowledge and experience in new technologies and BEV products
- Results oriented and daily challenge mindset
- Proficient in MS Office and project management software
Benefits:
- Inclusion into the company mobility scheme
- Performance related bonus
- Full contribution into the company pension scheme
Additional Information:
- Candidates must be eligible to work in the Netherlands
- This role will be working from our Amsterdam office within our flexible working policy
Remote status
Hybrid Remote
