Our client builds world-class, high-performance luxury cars and they are expanding rapidly in Europe in the EV space.

It is a hugely exciting time for them, because they totally improved and innovated their fleet with future proof EV luxury models.

To establish a perfect after-sales network they are looking for a strong After Sales Field Manager for the Benelux/France region.

Job Summary:

The Regional After-Sales Field Manager is responsible for implementing, supporting and developing the After-Sales business and strategy in the European countries of his/her responsibility.

Interacts with Sales, Marketing and Network field team on a permanent base and ensures the Aftersales presence in the region.

Key Responsibilities:

• Ensures the application of the after-sales policy in the network;
• Verify that the brand strategy and philosophy are well understood and applied for each different type of service point in the region of responsibility;
• Support the initial setup of new service centers within their respective region;
• Effectively communicate, enforce, and monitor aftersales processes;
• Contributes to the business development of the various Service activities to achieve the annual qualitative and quantitative objectives of the area;
• Own and continuously improve all service center KPIs in the assigned region;
• Monitor regional service efficiency and problem solve delays or other issues as they arise;
• Assists in coaching on-site teams to achieve profit center goals;
• In collaboration with the Headquarter, creates, implement and ensure regular adhoc performance reporting;
• Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards;
• As a representative of the brand, verifies compliance with standards and assists in regular audits;
• As an expert in after-sales, gives support to Spare-parts, Warranty, Technical and Customer Care departments if necessary;
• Travel across the region as needed to support business.

Essential Criteria & Experiences:

• Degree in Business Science or equivalent;
• Experience in a similar job in automotive within several proven networks;
• Business, profitability and results oriented;
• Well organized with communication skills and an understanding of differences between countries, cultures and regulations;
• Special attention/ interest in the quality and details of the service;
• Innovative spirit, oriented luxury products and customer satisfaction;
• Excellent written and verbal communication skills in English, Dutch and French;
• High-level attention to detail and accuracy;
• Ability to multitask while maintaining high level of accuracy;
• Ability to analyze and generate insights from internal reports;
• Able to effectively work both individually and within a group in a high-paced environment;
• Experience with various DMS software’s;
• Must hold a valid driver license;
• Experience in new technologies and EV products.

Benefits:

• Inclusion into the company mobility allowance scheme;
• Performance related bonus;
• Full contribution into the company pension scheme.

Additional Information:

• Candidates must be eligible to work in the BeLux region.